Contact information

Last Updated: August 2, 2026

At PrimeTimeTick, we are committed to providing excellent customer service. If you have any questions regarding your order, our products, shipping, returns, or any other inquiry, our Customer Support team is here to help.

We strive to respond to all customer inquiries promptly, professionally, and with personalized assistance.

Customer Support

Email:
support@primetimetick.com

We aim to respond to all inquiries within one business day.

Business Information

Business Name: PrimeTimeTick

Business Representative :
PrimeTimeTick Customer Service

Business Type: Sole Proprietor

Website:
https://primetimetick.com/

Business Address:

1-7-7 Ogura
Kanda-machi, Miyako-gun
Fukuoka 800-0353
Japan

Business Hours

Monday – Friday

10:00 AM – 5:00 PM (Japan Standard Time)

Closed: Saturdays, Sundays, and Japanese public holidays.

Customer Service

Our Customer Support team is happy to assist you with:

  • Order status and tracking
  • Product information
  • Shipping inquiries
  • Returns and exchanges
  • Refund requests
  • Payment-related questions
  • Warranty questions (if applicable)
  • General customer support

For the fastest assistance, please include your order number (if applicable) when contacting us.

Response Time

Our goal is to respond to all customer emails within 24 business hours.

Response times may be slightly longer during weekends, public holidays, or periods of unusually high inquiry volume.

Before Contacting Us

To help us resolve your request as quickly as possible, please include:

  • Your full name
  • Order number (if applicable)
  • Email address used for the purchase
  • A detailed description of your inquiry

Providing complete information allows us to assist you more efficiently.

Our Commitment

At PrimeTimeTick, we are committed to providing:

  • Professional and responsive customer support
  • Secure online shopping
  • Transparent business practices
  • Reliable order processing
  • Clear and timely communication
  • A trusted and enjoyable shopping experience

Your satisfaction is our priority, and we sincerely appreciate the opportunity to serve you.

Thank you for choosing PrimeTimeTick.